FAQs

A few quick answers can make planning your order much easier. If you need help with a specific order, contact info@Juxiaoyou.com.

What does Juxiaoyou sell?

Juxiaoyou offers casual clothing, streetwear-inspired apparel, outerwear, tops, bottoms, footwear, and fashion accessories.

Where does Juxiaoyou ship?

We currently sell and ship to customers in the United States.

How long does order processing take?

Orders are generally processed within 1-2 business days after payment confirmation.

How long does standard shipping take?

Standard shipping is free and is estimated at 5-8 business days after processing and dispatch.

Is expedited shipping available?

Yes. Expedited shipping costs $15 and is estimated at 1-2 business days after dispatch. Order processing still takes 1-2 business days.

Will I receive tracking information?

Tracking information is provided when available and is sent to the email address supplied at checkout.

What is the return window?

Return requests may be made within 30 calendar days after the date the order is marked delivered.

Who pays for return shipping?

Approved returns are free for customers. We provide a prepaid label when available or reimburse reasonable return shipping costs after approval.

Do you offer exchanges?

Yes. We offer exchanges for eligible items within 30 calendar days after delivery, subject to availability. No exchange handling fee is charged. Contact us for shipping instructions.

How long do refunds take?

After an approved return is received and inspected, the refund is issued to the original payment method within 10 calendar days after approval. Your bank or card issuer may need additional processing time.

What should I do if my order arrives damaged or incorrect?

Contact us within 7 calendar days after delivery with your order number and clear photos of the item and packaging.

How can I contact Juxiaoyou?

Email info@Juxiaoyou.com or call +44 7868562337, or write to Juxiaoyou at 3 Station Road, Ynyshir, Porth, CF39 OHB, United Kingdom.